Companies in general need that those who work in them have the best quality of work and life, so that they can meet the goals they have set as an organization, but above all to maintain an excellent working relationship with them.
When there is some kind of disagreement with the human team of the companies, they resort to an employee assistance program, which is a confidential service, which has been designed to simplify the lives of employees, which seeks to guide and accompany the human team of the companies, to achieve work and personal reconciliation to any problem that arises.
The objective of the employee assistance program is the job satisfaction of the workers, since when the human team of a company is satisfied where they work, it is easier for them to feel committed, to be more effective in their work and therefore, companies have the opportunity to improve in the sector in which they operate.
Considering that an employee assistance program provides benefits to workers, but also to companies, we will tell you what characteristics it must meet to be considered as good.
Psychological Assistance
One of the first things that an employee assistance program must have to be good is psychological assistance for workers. Workers can be in a constant situation of work or personal stress, which ends up affecting their performance in the place where they work.
Psychological assistance to workers should be given by highly qualified specialists, which are available via telephone, online or in person. The important thing is that the anonymity of the workers’ assistance is always guaranteed. All information entrusted by them to the specialists is also secret.
Some of the situations in which workers may request psychological help in the assistance program is because they feel they have too many activities at their workplace. Another reason is that they are stressed by certain situations. It may also be because they are always late getting home. They also bring up the personal problems they have in their immediate family, which in the end may affect their job performance.
If an employee assistance program is to be considered a good one, it must include psychological assistance for workers who request its services.
Legal support in the employee assistance program
Another aspect to take into account to know that an employee assistance program is good, is that it has legal support available for workers, where they can learn about their rights and responsibilities, which at certain times they may need to solve their legal problems, whether labor or personal.
Some of the most frequent situations in which workers turn to an employee assistance program is because they are going through a divorce and do not know how to proceed legally in this regard, so the program’s specialists give them all the advice they need, so that everything is done within the margins of the law.
Financial support
An employee assistance program is also good when it offers financial support to those who come to it. This is because they will be able to resolve any financial concerns they may have in a quick, efficient and confidential manner.
One of the most common situations in which workers come for financial support is because they have several loans and for various reasons they will not be able to pay them. Thus, they do not know what to do in that case. But there are also others where they only need an explanation on how to file their income tax return.
Support in crisis situations
If any worker is presented with an extraordinary situation in their area of work, the employee assistance program has a team of professionals who have the experience to handle critical situations, so you will also know that it is a good program if it offers this in its services.
Some of the cases that could be brought up in the employee assistance program, is the death of a worker who suffered a heart attack when he went for a run during his working hours, how to help the other workers overcome the grief; or when a gun robbery occurs on site, how can the workers be helped to overcome the trauma.
Manager Consultations
Company managers can also turn to an employee assistance program to get support from professionals who will facilitate the management of people and teams.
This type of service is offered 24 hours a day, every day of the year, so that they can handle any type of situation that arises with a team member, helping them to be more empathetic and communicative.
Some of the situations that managers may contact an employee assistance program about is the constant negativity and complaining of one of their employees, which is affecting the rest of the team, so the program professionals will explain to them how they can manage it effectively.
That managers have this counseling opportunity in an employee assistance program also allows it to be seen as good.
Other services in the employee assistance program
In addition to all of the above, an employee assistance program can also be said to be good when its specialists can help employees get childcare or schooling, as well as doctors, nurses or help with travel planning.
Many of the workers who call the employee assistance program do so a lot because of the issue of getting childcare for their children. This is because they are unable to find it on their own due to their work commitments.
Everything mentioned in this post is what makes a good employee assistance program, so you can recognize it.